Shipping policy

SHIPPING POLICY

Effective Date: December 27, 2025
Last Updated: December 27, 2025
________________

Shipping & Processing Information
We use all major carriers and local courier partners. You'll be asked to select a delivery method during checkout.

Processing Time: Please allow 3-7 business days to process your order. During peak seasons (holidays, promotions, sales events), certain items may take up to 14 business days to be dispatched. We appreciate your understanding and patience.

Tracking Information: Once your order is processed and shipped, tracking details will be provided within 1-3 business days.

Delivery Time: Most orders are expected to arrive within 6-10 business days for domestic shipments (United States & Canada), and 10-20 business days for international orders, depending on your location.

Duty-Free Shipping: Orders over $150 ship duty-free to select international destinations, with no additional costs after checkout.

Expedited Shipping: At this time, we do not offer expedited shipping. If you need your order by a specific date, please place your order at least 15 business days in advance.

Lost, Stolen, or Undelivered Packages: Shop Sophia is not responsible for lost, stolen, or undelivered packages. If your package is marked as delivered but you have not received it, please contact the carrier directly. We are unable to replace any packages.
________________

International Shipments
Import Duties & Taxes: International customers are responsible for any customs duties, taxes, or import fees charged by their country. These fees are determined by your local customs office and are not included in your order total.

Customs Delays: International shipments may experience delays due to customs processing. We cannot control customs clearance times. Please be patient as customs procedures vary by country.
________________

Important Notes
Address Accuracy: Please ensure your shipping address is accurate before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Order Modifications: Once an order has been placed and confirmed, changes to items, quantities, or shipping addresses may not be possible. Contact us immediately at support@shop-sophia.net if you need to modify your order.
________________

Need Help?
If your order has not been delivered within the stated time frame, please reach out to us at support@shop-sophia.net with your order number, and we will be happy to assist you further.
House of Sophia Inc.
Email: support@shop-sophia.net
Phone: (305) 927-3274
Response Time: Within 24-48 hours during business days
Mailing Address:
 41 Laurent Blvd
Lindsay, ON K9V 6J7
Canada
________________

Thank you for shopping at Shop Sophia!
 We appreciate your business and are committed to providing you with excellent service.
This policy was last updated on December 27, 2025